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Sr. Salesforce Developer · Delhi NCR, India

Architecting the
Future of CRM
with Salesforce AI

6.5+ years engineering enterprise Salesforce platforms — from Lightning Web Components and Apex to Agentforce AI and Data Cloud. 10 certifications. Real-world delivery.

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6.5+ Years Experience
10+ Certifications
15+ Projects
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Israr Alam
🏆
Certifications
10 Active
⚡
Salesforce
Expert
Who I Am

Salesforce Expert. AI Builder.

At Salesforce HQ
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I'm Israr Alam, a Senior Salesforce Developer based in Delhi NCR with 6.5+ years delivering enterprise-grade Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Agentforce, and Data Cloud.

My expertise spans the full Salesforce development lifecycle — designing scalable data models, building complex Apex services, delivering rich UIs with Lightning Web Components, and orchestrating AI-powered workflows with Agentforce.

I've worked at Salesforce itself, Nagarro, Echo Managed Services, and Cloud Analogy/Capgemini — delivering solutions for healthcare, real estate, water utilities, chemistry, and fintech industries.

Apex & Salesforce Core95%
Lightning Web Components (LWC)92%
Agentforce & Data Cloud88%
REST/SOAP Integrations90%
Flow & Process Automation88%
DevOps: SFDX, Copado, Git82%
🔗 LinkedIn 🏆 Trailblazer 🌐 Website ✉️ Email
Technical Arsenal

What I Work With

⚡
Salesforce Development

Core platform expertise across all major development paradigms.

ApexLWCAuraVisualForceSOQLTriggersBatch ApexLightning Flow
🤖
Agentforce & AI

Building intelligent AI-driven solutions with the latest Salesforce AI platform.

AgentforceData CloudPrompt BuilderGPT IntegrationIdentity ResolutionRetrievers
🔗
Integrations

Connecting Salesforce with enterprise systems using modern API patterns.

REST APISOAP APIOAuth 2.0Named CredentialsDell BoomiAWS S3
🛠️
DevOps & Tooling

End-to-end deployment and version control expertise.

SFDX CLIGitHubCopadoGearsetChange SetsWorkbenchPostman
☁️
Salesforce Clouds

Hands-on across the full Salesforce cloud portfolio.

Sales CloudService CloudExperience CloudData CloudManaged Packages
🔐
Security & Auth

Enterprise-grade authentication and security patterns.

OAuth 2.0JWTSAMLOpenID ConnectNamed CredentialsAuth Providers
⚡
Apex Development

Triggers, Batch, Schedulers, Queueable, Future methods.

Apex ClassesTriggersBatch ApexSchedulersSOQL/SOSL
⚛️
UI Development

Modern component-based UI on Salesforce platform.

LWCAura ComponentsVisualForceJavaScriptCSS
⚙️
Automation

No-code and low-code automation at enterprise scale.

Lightning FlowProcess BuilderWorkflow RulesApproval Process
🤖
Agentforce

Service Agents, Employee Agents, Action Routing, Orchestration.

Service AgentsEmployee AgentsAction RoutingIntent Resolution
🧠
Data Cloud

Data Streams, DLOs, DMOs, Search Indexes, Retrievers.

Data StreamsDLOsDMOsIdentity ResolutionSearch Indexes
✨
Prompt & GenAI

Prompt Builder, GPT 5 mini integration, Generative AI workflows.

Prompt BuilderGPT 5 miniGenerative AIPrompt Templates
🔗
API Integrations

REST, SOAP, GraphQL patterns with Apex callouts.

REST APISOAP APIApex CalloutsHTTP Methods
🏦
Platform Integrations

Third-party systems connected to Salesforce.

PayPalAWS S3DocuSignHubSpotGoogle DriveERP ZOHO
🔄
Middleware

iPaaS and middleware integration platforms.

Dell BoomiHerokuMuleSoftWebhooks
🚀
Deployment

Full CI/CD pipeline management for Salesforce.

SFDX CLICopadoGearsetChange Sets
📦
Version Control

Git-based source control for Salesforce metadata.

GitHubGitLabBitbucketBranching Strategies
🔍
Testing & Debugging

Unit testing, debug logs, and performance profiling.

Apex Test ClassesDebug LogsWorkbenchPostmanSplunk
Career Journey

Work Experience

Echo Managed Service
Sr. Salesforce Developer · Noida
Nov 2024 — Present
Leading development on a managed package water billing solution. Migrating legacy Aura components to Flow and LWC, optimizing batch processing against governor limits, and delivering Agentforce AI assistants for property operations.
Nagarro
Associate Staff Engineer · Mumbai
Jan 2024 — Nov 2024
Designed and built enterprise Salesforce solutions for global clients with focus on scalable architecture, complex integrations, and performance optimization across Sales and Service Cloud.
Salesforce
Technical Support Engineer · Hyderabad
Jul 2023 — Jan 2024
Provided deep technical support to enterprise Salesforce customers — diagnosing complex platform issues, debugging Apex code, and resolving critical production incidents across the entire Salesforce ecosystem.
Cloud Analogy / Capgemini
Salesforce Developer · Noida
Jan 2020 — Jun 2023
3.5 years building diverse Salesforce solutions — PayPal payment gateways, AWS digital libraries, HubSpot CRM integrations via Dell Boomi, and Omnichannel Service Cloud setups. Full SDLC independently.
Featured Work

Projects & Achievements

Agentforce · Data Cloud
Apartment Community Operations Assistant
AI-powered property management assistant enabling natural language querying of occupancy, leases, and maintenance tickets. Built on Agentforce with Data Cloud Search Indexes, custom Retrievers, and Prompt Builder templates.
AgentforceData CloudPrompt BuilderApexLWC
Managed Package · LWC · Flow
ECHO Water Billing Suite
Enterprise water utility billing platform for multi-client deployments. Migrated critical Aura wizards to Flow/LWC, resolved governor limit bottlenecks, integrated with ERP and Java-based backend systems.
Managed PackageLWCFlowERP Integration
AWS · Sales Cloud
Digital Library: 100MB File Upload
Broke Salesforce's 12MB governor limit using client-side JS XHR chunked upload, enabling 100MB hospital document uploads to AWS S3. OAuth 2.0 authentication with Named Credentials and CORS configuration.
AWS S3XHROAuth 2.0LWCREST API
Experience Cloud · Sales Cloud
BASF Chemistry Assessment Platform
Multi-role digital experience for chemical compliance assessments — BU creators, Security Consultants, and External Partners collaborate through a structured lifecycle with granular access controls.
Experience CloudLWCApexPermissions
PayPal · Payments Gateway
Doctor Appointment Payment Gateway
Full PayPal payment integration for healthcare booking — encrypted credit/debit card UI, Named Credentials for token management, transaction recording in Salesforce with success/failure URL redirects.
PayPal APIOAuth 2.0Named CredentialsApex Callout
HubSpot · Dell Boomi
HubSpot ↔ Salesforce Bi-directional Sync
Real-time bidirectional CRM data sync between HubSpot and Salesforce using Dell Boomi connectors. Event-driven contact object mapping with Salesforce automation for data consistency across both platforms.
HubSpotDell BoomiProcess BuilderLWC
Credentials

10 Active Certifications

All Salesforce certifications verified on Trailhead. Zero expired.

01
Salesforce Certified Platform Developer I
Salesforce · PD-1
✓
02
Salesforce Certified Platform Developer II
Salesforce · PD-2
✓
03
Salesforce Certified Administrator
Salesforce · SCA
✓
04
Salesforce Certified Platform App Builder
Salesforce
✓
05
Salesforce Certified JavaScript Developer I
Salesforce · JS-1
✓
06
Salesforce Certified AI Associate
Salesforce
✓
07
Salesforce Certified AI Specialist
Salesforce
✓
08
Salesforce Certified Data Cloud
Salesforce
✓
09
Copado Certified Administrator
Copado
✓
10
Copado Certified Developer
Copado
✓
Community & Events

In the Salesforce World

Active member of the Salesforce community — attending AI NOW Tours, Dreamforce, and Trailblazer events.

Salesforce AI NOW Tour Wall
Salesforce AI NOW Tour — with Einstein
AI NOW Tour Inside
AI NOW Tour — Inside the Conference
Be a Trailblazer
Be a Trailblazer — Salesforce Event
AI NOW Tour
Salesforce AI NOW Tour — Attending
Salesforce HQ
At Salesforce HQ
Let's Work Together

Hire Me

Open to full-time roles, contract projects, and freelance Salesforce work. Let's build something exceptional.

What I Bring to Your Team

  • ✓
    6.5+ years of Salesforce end-to-end delivery
  • ✓
    10 active certifications — developer, admin, AI, DevOps
  • ✓
    Agentforce & Data Cloud specialist — cutting-edge AI
  • ✓
    Enterprise integration: AWS, PayPal, HubSpot, ERP
  • ✓
    Managed package & multi-tenant product experience
  • ✓
    Worked at Salesforce itself as Technical Support Engineer
  • ✓
    Copado DevOps certified — safe, clean deployments
📍
Delhi NCR, Ghaziabad · Remote & Hybrid Open
📧
sfdccloudorg@gmail.com
📱
+91 9711224274
🔗
linkedin.com/in/israralam1998
🌐
israralam.com

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